Privacy Policy

At Xcellence Auto Spa, we are committed to protecting your privacy and ensuring a safe online experience for all of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way.

By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

We collect personal information in various ways, including when you use our services, make a purchase, or contact us directly. The types of information we may collect include:

• Personal Identifiable Information (PII): Name, address, email address, phone number, payment information, vehicle details, and other information necessary to provide our services.
• Payment Information: Credit card or debit card information processed securely through trusted payment processors.
• Usage Data: Information about how you use our website and services, such as browsing behavior, IP address, device type, and location data.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience and collect data about website usage.

We use the information we collect to provide you with the best possible service, including:

• Processing and completing your service requests and transactions.
• Sending confirmations, receipts, and other essential communications related to our services.
• Improving our website, services, and customer support based on your feedback and behavior.
• Customizing your experience on our website and providing personalized content.
• Marketing and promotional purposes, such as sending promotional offers, discounts, and updates (only if you have opted in).
• Complying with legal obligations, resolving disputes, and enforcing our agreements.

Xcellence Auto Spa takes your privacy seriously and implements a variety of security measures to safeguard your personal information, including:

• Encryption: We use secure, industry-standard encryption technologies to protect sensitive data, such as payment information.
• Secure Servers: Our website and customer data are stored on secure servers with firewalls and other security features to protect against unauthorized access.
• Access Controls: Only authorized personnel have access to personal data, and we ensure they are trained on privacy and security practices.

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processors, email marketing platforms, or customer service providers. These partners are required to maintain the confidentiality and security of your information.
• Legal Compliance: We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and property.
• Business Transfers: In the event of a merger, acquisition, or sale of Xcellence Auto Spa, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs.

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files that are placed on your device to store information. You can adjust your browser settings to block or delete cookies, but doing so may limit your ability to use certain features of our website.

You have the following rights regarding your personal information:

• Access and Correction: You can request to view, update, or correct your personal information at any time.
• Opt-Out: If you no longer wish to receive marketing emails or promotional communications, you can opt out by following the unsubscribe instructions in the email or contacting us directly.
• Data Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

If you wish to exercise any of these rights, please contact us using the information provided below.

Our website may contain links to third-party websites that are not owned or controlled by Xcellence Auto Spa. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Xcellence Auto Spa does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, the "Effective Date" at the top of the page will be revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

Xcellence Auto Spa
info@xcellenceauto.com
201-844-9001