Terms and Conditions

These Terms and Conditions ("Terms") govern the use of services provided by Xcellence Auto Spa ("we," "our," or "us") and apply to all customers ("you," "your") who schedule or receive services from us. By booking or using our services, you agree to comply with and be bound by these Terms.

Xcellence Auto Spa offers a variety of auto detailing and vehicle care services, including but not limited to exterior and interior cleaning, waxing, ceramic coating, and other specialized treatments. The scope of each service will be outlined at the time of booking or consultation.

• Booking and Confirmation: All appointments must be scheduled in advance through our website, phone, or in person. A confirmed appointment is required to guarantee service.
• Deposit: A nonrefundable deposit is required to secure your appointment. The deposit amount will be communicated during the booking process and applied toward the total cost of the service.
• Cancellation and Rescheduling: We understand that plans can change, and we are happy to accommodate schedule adjustments. However, if you need to cancel or reschedule your appointment, a minimum of 24 hours' notice is required to receive a refund of your deposit. Cancellations or rescheduling requests made less than 24 hours in advance will result in the forfeiture of the deposit.

• Balance Payment: The remaining balance for your service is due upon completion. We accept various payment methods, including credit/debit cards, cash, and other approved payment systems.
• Failure to Pay: If payment is not made at the time of service completion, we reserve the right to charge additional fees or take necessary action to recover the balance due, including legal recourse if necessary.

• Price Estimates: All pricing provided is an estimate. The final price may vary based on the condition of the vehicle, additional services requested, or other factors determined by the technician at the time of service. Any price changes will be communicated to you before proceeding with any additional work.
• Additional Costs: Some services, such as deep cleaning, heavy stain removal, or damage repair, may incur additional costs. These will be disclosed and agreed upon before any work is completed.

• Vehicle Condition: Customers are responsible for ensuring their vehicle is accessible and ready for service upon arrival. If the vehicle is in an extremely dirty or damaged condition, additional charges may apply.
• Personal Belongings: Xcellence Auto Spa is not responsible for any personal items left in the vehicle. We advise you to remove all valuable items before the service.

• Damage During Service: While we take great care in providing our services, Xcellence Auto Spa is not liable for any pre-existing damage to the vehicle, including but not limited to scratches, dents, or paint issues. We will not be held responsible for any incidental or consequential damages arising during the performance of services.
• Service Guarantee: We strive to provide top-quality service, but we cannot guarantee specific outcomes for services like stain removal, paint correction, or ceramic coatings. Results may vary based on vehicle condition, age, and other factors.

By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We are committed to protecting your privacy and will not share your personal information with third parties without your consent, except where required by law.

Xcellence Auto Spa reserves the right to update or amend these Terms and Conditions at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review the Terms periodically.

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms will be resolved in the competent courts of [Your State/Country].

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Xcellence Auto Spa

info@xcellenceauto.com

201-844-9001